Privacy Policy
This Privacy Policy governs the manner in which J.R.Heller LLC collects, uses, maintains and discloses information collected from users (each, a "User") of the https://jrheller.mortgage website ("Site"). This privacy policy applies to the Site and all products and services offered by J.R.Heller LLC.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mobile phone number, and other contact or mortgage-related information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service provider utilized, and other similar information.
Web Browser Cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How We Use Collected Information
J.R.Heller LLC may collect and use Users' personal information for the following purposes:
To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site We may use feedback you provide to improve our products and services.
To process transactions We may use the information Users provide about themselves when placing an order or inquiring about services only to provide service to that order or inquiry. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.
Text Message (SMS) Communications If you voluntarily provide us with your mobile phone number (for example, when filling out a form or inquiring about mortgage services), we may send you text messages (SMS) related to your interactions with J.R.Heller LLC.
These messages may include:
Message and data rates may apply according to your mobile carrier plan. Message frequency may vary depending on your activity and needs.
You can opt out of receiving future text messages at any time by replying STOP to any SMS we send you, or by contacting us using the details below. We will honor your opt-out request promptly. Opting out of SMS communications does not affect our ability to contact you through other means (such as email or phone calls) where you have provided consent or where permitted by law. Consent to receive SMS is not required as a condition to use our Site or receive our services.
We handle all SMS communications in accordance with applicable laws, including the Telephone Consumer Protection Act (TCPA).
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. We also take steps to protect personal information in accordance with applicable financial privacy regulations, including the Gramm-Leach-Bliley Act (GLBA) where relevant.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Compliance with Children's Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to This Privacy Policy
J.R.Heller LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
J.R.Heller LLC 333 N State St Ephrata, PA 17522 (717) 482-1212 | Josh@jrheller.com
This document was last updated on April 22, 2026.
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